Returns & Refunds
We want you to be satisfied with your purchase. If something is not right, you may return your item within 30 days of delivery.
Return conditions
- Request the return within 30 days of the delivery date.
- The item must be unused, unworn, unwashed and in the same condition in which you received it, with all original tags, dust bag and packaging.
- Please contact us before sending anything back so that we can provide the return address and a return reference number. Items sent back without prior contact may not be accepted.
- Return shipping costs are paid by the customer, except when the item is defective or we shipped the wrong item.
Damaged, defective or incorrect items
Please inspect your order on arrival and contact us within 7 days of delivery with your order number and photographs of the item and the packaging. We will arrange a replacement or a full refund, including the original shipping cost, at no expense to you.
Refunds
Once your return is received and inspected, we will notify you of the approval status. Approved refunds are issued to the original payment method within 5 business days of approval. Your bank or payment provider may need a further 5–10 business days to post the credit. Original shipping fees are non-refundable unless the return is due to a defect or our error.
Exchanges
If you would like a different item, the quickest route is to return the original item for a refund and place a new order.
Non-returnable items
Items that have been used, damaged after delivery, altered, or returned without their original packaging and tags cannot be accepted for a refund.
Contact
Shenzhen Cuiji Trading Co., Ltd.
Room 1012, Zhuoqi Times Building, No. 27 Xinqiao 3rd Road, Xinqiao Community, Xinqiao Sub-district, Bao’an District, Shenzhen, China
Email: [email protected]
Customer service: Monday to Saturday, 10:00–18:00 (China Standard Time, UTC+8)