Shipping & Delivery
All orders are packed and dispatched from our warehouse in Shenzhen, China. We ship worldwide and the shipping cost is free of charge for every order — the price you see at checkout is the final price, with no additional shipping fees added afterwards.
Processing time
Orders are processed within 1–3 business days (Monday to Saturday, excluding public holidays). You will receive an order confirmation email as soon as your order is placed, and a second email with the tracking number once the parcel has been handed to the carrier.
Delivery time
- United States, Canada: 7–15 business days after dispatch
- United Kingdom, European Union: 8–16 business days after dispatch
- Australia, New Zealand: 8–16 business days after dispatch
- Other destinations: 10–20 business days after dispatch
All parcels are shipped with a tracking number. Delivery times are estimates provided by the carrier and may be extended by customs clearance, peak seasons or local postal delays.
Customs, duties and taxes
Orders are shipped from China. Any import duties, taxes or customs fees charged by the destination country are the responsibility of the recipient. We declare parcels accurately and cannot mark an order as a gift or under-declare its value.
Incorrect or incomplete address
Please check your shipping address carefully before completing the order. If you notice a mistake, contact us within 24 hours at [email protected] and we will correct it if the parcel has not yet been dispatched. Parcels returned to us because of an incorrect or incomplete address can be re-shipped at the customer’s expense.
Lost or delayed parcels
If tracking shows no movement for more than 10 business days, contact us and we will open an investigation with the carrier. If a parcel is confirmed lost in transit, we will send a replacement or issue a full refund.
Contact
Shenzhen Cuiji Trading Co., Ltd.
Room 1012, Zhuoqi Times Building, No. 27 Xinqiao 3rd Road, Xinqiao Community, Xinqiao Sub-district, Bao’an District, Shenzhen, China
Email: [email protected]
Customer service: Monday to Saturday, 10:00–18:00 (China Standard Time, UTC+8)